Job Description
We are seeking motivated and enthusiastic individuals to join our team as Entry Level Customer Service Representatives. This is a fantastic opportunity for those looking to launch a career in a corporate environment with no prior experience required. We provide comprehensive on-the-job training and mentorship to ensure your success.
Why Apply?
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on performance.
- Full-Time Stability: Join a stable company offering consistent 40-hour workweeks.
- Career Growth: Clear pathways for advancement from Entry Level to Management roles.
- Modern Environment: Work in a state-of-the-art office in the heart of Atlanta.
Job Overview
As a Customer Service Representative, you will be the first point of contact for our clients. Your primary goal will be to ensure customer satisfaction by providing accurate information and resolving inquiries efficiently.
Responsibilities
- Answer inbound and outbound customer inquiries via phone, email, and live chat.
- Provide detailed product information and process service requests accurately.
- Resolve customer complaints and escalate complex issues to the supervisor when necessary.
- Update and maintain customer accounts and records with high precision.
- Collaborate with the sales and support teams to meet daily and monthly performance goals.
- Assist in training new hires and sharing best practices with the team.
Qualifications
- High school diploma or GED equivalent.
- Must be at least 18 years of age.
- Reliable high-speed internet connection and a personal computer (for remote hybrid options).
- Strong verbal and written communication skills.
- Ability to work a full-time schedule, including weekends and holidays.
- A positive attitude and a strong desire to learn and grow.