Job Description
Welcome to Horizon Global Solutions, a premier organization dedicated to delivering exceptional customer experiences. We are currently seeking motivated and energetic individuals to join our growing team as Entry-Level Customer Service Representatives. If you are looking to launch a rewarding career with a company that values your potential and provides comprehensive training, we want to hear from you.
In this role, you will be the first point of contact for our valued clients, ensuring they receive the highest level of service. We foster a supportive environment where hard work is recognized, and there are ample opportunities for career advancement. Join us in making a difference in our customers' lives while building a solid foundation for your future.
Why Join Us?
- Competitive Pay: $18.00 - $22.00 per hour based on experience.
- No Experience Required: We provide full training and mentorship to help you succeed.
- Flexible Scheduling: Part-time shifts designed to fit your lifestyle.
- Career Growth: Clear pathways to promotions and leadership roles.
Don't miss this chance to kickstart your career in the heart of New York City. Apply today and take the first step towards a brighter future!
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve customer issues and complaints efficiently, ensuring a positive resolution every time.
- Process customer orders, returns, and account updates accurately and timely.
- Provide product and service information to help customers make informed decisions.
- Document all customer interactions and transactions in our CRM database.
- Collaborate with the support team to identify trends and improve service processes.
- Meet and exceed daily and weekly performance targets and KPIs.
Qualifications
- No prior experience or specific education required; high school diploma or GED is preferred.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed.
- Ability to work in a fast-paced, high-volume environment.
- Reliable internet connection and computer (if remote role).
- A positive attitude and a genuine willingness to learn.
- Ability to work flexible hours, including evenings and weekends.