Job Description
Are you looking to launch a rewarding career in the heart of Kentucky? Horizon Growth Partners is excited to announce openings for Entry Level Customer Service Representatives in Louisville, KY. We value passion, drive, and a willingness to learn above all else. No prior experience is necessary—we provide comprehensive training to help you succeed!
Join a dynamic team where your growth matters. As a representative, you will be the face of our brand, ensuring our clients receive the top-tier support they deserve. We offer a supportive environment, competitive pay, and clear pathways for promotion.
Why Choose Horizon?
- Competitive hourly starting rate.
- Comprehensive paid training program.
- Clear advancement opportunities within the company.
- Supportive and collaborative team culture.
Responsibilities
- Customer Interaction: Assist incoming customers via phone and email, resolving inquiries with patience and professionalism.
- Issue Resolution: Identify customer needs and troubleshoot problems to ensure a positive experience.
- Data Management: Accurately maintain and update customer records in our CRM systems.
- Training Development: Complete all required training modules to become a certified representative.
- Team Collaboration: Work closely with team leads and fellow associates to achieve daily and monthly targets.
- Feedback Collection: Provide valuable feedback to management regarding customer trends and service improvements.
Qualifications
- Educational Background: High school diploma or GED required.
- Communication Skills: Excellent verbal and written communication skills.
- Computer Proficiency: Basic computer skills and ability to navigate web browsers.
- Reliability: Must be punctual and able to work a full-time schedule.
- Attitude: A positive attitude and a strong desire to learn new skills.
- Flexibility: Willingness to adapt to changing business needs.