Job Description
We are currently seeking enthusiastic and motivated individuals to join our team as Entry Level Customer Service Representatives. This is an excellent opportunity for recent graduates or anyone looking to start a career in a fast-paced corporate environment. We believe in investing in our people, which is why we offer comprehensive training programs for those with no prior experience.
At Horizon Solutions, you will be the first point of contact for our valued clients, helping to resolve inquiries and ensure a positive customer experience. We are looking for self-starters who are ready to learn, grow, and contribute to our success. Join us in making a difference in our community.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist customers in navigating our products and services to find the best solutions for their needs.
- Enter and update customer information accurately into our internal database systems.
- Process customer orders, returns, and exchanges efficiently.
- Collaborate with team members to resolve complex customer issues and improve service processes.
- Identify opportunities to upsell products or services based on customer feedback.
- Provide feedback to management regarding common customer concerns and product improvements.
Qualifications
- High school diploma or GED is required; a degree is a plus but not mandatory.
- No prior experience in customer service is required; we provide full training.
- Strong interpersonal and communication skills (verbal and written).
- Basic computer literacy and ability to learn new software quickly.
- A friendly, professional, and patient demeanor when interacting with diverse audiences.
- Reliable transportation and the ability to work a full-time schedule (Monday-Friday).
- Ability to work well under pressure and meet daily performance targets.