Job Description
Are you looking for a rewarding career with immediate growth opportunities? Apex Support Solutions is hiring Entry Level Customer Service Representatives in Oklahoma City. We are looking for individuals who are eager to learn, driven to succeed, and ready to join a team that values talent and dedication.
As a key member of our support team, you will play a vital role in ensuring our clients receive the highest quality service. We provide extensive training and a supportive environment for new hires.
Responsibilities
- Handle incoming customer inquiries via phone and email with a focus on resolution and satisfaction.
- Process orders, returns, and account information accurately.
- Collaborate with team leads to develop strategies for improving customer retention.
- Document customer interactions and feedback in our database systems.
- Maintain a professional and positive attitude during high-volume periods.
- Assist in training new hires and mentoring junior team members.
Qualifications
- High school diploma or equivalent (GED) required.
- Excellent verbal and written communication skills.
- Basic computer literacy and typing proficiency.
- Ability to work flexible hours, including weekends and holidays.
- Strong problem-solving skills and a customer-first mindset.