Job Description
Are you ready to launch a rewarding career in the heart of the Big Easy? Crescent City Tech Solutions is currently seeking motivated individuals to join our rapidly growing team as Entry Level Customer Service Representatives. We offer immediate hire opportunities for those ready to learn and excel.
As a key member of our support team, you will play a vital role in ensuring our clients receive top-tier service. We provide comprehensive training and a clear pathway for career advancement.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries with a friendly and professional demeanor.
- Resolve customer issues and complaints efficiently while adhering to company policies.
- Accurately input and update customer information into our CRM database.
- Collaborate with team members to improve service processes and customer satisfaction scores.
- Identify and escalate complex issues to the senior management team when necessary.
- Participate in daily team meetings and training sessions to stay updated on product knowledge.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service experience is a plus but not required; we train the right candidates.
- Strong verbal and written communication skills.
- Proficiency in using computers and navigating web-based applications.
- A positive attitude and a genuine desire to help others succeed.
- Ability to work flexible hours, including weekends and holidays, as needed.