Job Description
Are you looking to start a rewarding career in customer service? Valley Tech Services is currently seeking a motivated and enthusiastic Entry Level Customer Service Representative to join our growing team in Fresno, CA.
We offer an immediate hire opportunity for individuals ready to learn, grow, and make a difference. As a key member of our support team, you will play a vital role in ensuring our clients receive the highest level of service. We provide comprehensive training and a supportive environment to help you succeed.
Why Join Us?
- Immediate start available.
- Competitive hourly pay.
- Opportunities for rapid advancement.
Take the first step towards a stable and exciting career today by applying!
Responsibilities
- Manage high-volume incoming calls and customer inquiries with a focus on resolution.
- Assist customers with product information, orders, and technical troubleshooting.
- Document all customer interactions and transactions accurately in our CRM system.
- Collaborate with the sales and technical teams to address complex customer needs.
- Resolve complaints and issues in a timely and professional manner.
- Maintain a positive and professional demeanor in all customer interactions.
Qualifications
- High school diploma or GED required; college coursework is a plus.
- Previous customer service experience is not required, but a strong desire to learn is essential.
- Excellent verbal and written communication skills.
- Proficient in using computers and basic software applications.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable transportation is preferred.