Job Description
We are seeking motivated, energetic individuals to join our growing team as an Entry Level Customer Support Specialist. If you are looking for an immediate start and a clear career path in the technology sector, this is the perfect opportunity for you. We offer comprehensive training and a supportive environment for new hires looking to launch their careers.
Why Join Us?
- Immediate start available for qualified candidates.
- Competitive hourly wage ($18 - $22/hr).
- No prior experience required; we train you.
- Modern office environment in the heart of Fort Worth.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints using problem-solving techniques and company policies.
- Accurately input and update customer information into our CRM database.
- Assist in the onboarding and training process for new team members.
- Collaborate with cross-functional teams to improve service quality and operational efficiency.
- Meet daily and weekly performance metrics regarding customer satisfaction and call volume.
Qualifications
- High School Diploma or GED equivalent required.
- Basic computer proficiency and typing skills (40 WPM minimum).
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and a quiet workspace.
- Willingness to work flexible shifts, including weekends and holidays.