Job Description
Join our dynamic team at Southwest Solutions Group as an Entry Level Customer Service Representative! This is your opportunity to launch your career in Albuquerque with immediate hiring and comprehensive training. We're seeking motivated individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences. Enjoy competitive pay, benefits, and a supportive workplace culture focused on your growth.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues and service concerns efficiently using internal systems
- Document interactions accurately in CRM software and maintain case notes
- Collaborate with support teams to resolve complex customer escalations
- Meet daily performance metrics for call volume and resolution time
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college coursework a plus)
- 0-2 years of customer service experience, including internships
- Strong verbal communication and active listening skills
- Proficient in basic computer applications and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening