Job Description
Are you looking to launch a successful career in a dynamic environment? Apex Solutions Group is currently seeking enthusiastic and driven individuals for our Entry Level Customer Service positions in Chicago, IL.
We are proud to offer Immediate Hire opportunities for candidates with no prior experience required. Whether you are a recent graduate or looking to make a career change, we provide comprehensive training and mentorship to help you thrive.
Why Join Our Team?
- Competitive hourly pay starting at $18/hr.
- Health, dental, and vision insurance available.
- Career growth opportunities within the company.
- Supportive and collaborative team culture.
Don't wait—apply today and take the first step towards a rewarding career!
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist customers with product information, order status, and general account questions.
- Process customer service requests and resolve complaints to ensure high satisfaction levels.
- Collaborate with the sales and support teams to meet daily and weekly performance goals.
- Maintain accurate and up-to-date customer records in the CRM system.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or GED required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Basic computer literacy and typing skills.
- Ability to work flexible hours, including evenings and weekends if required.
- Willingness to learn new software and company protocols.