Job Description
Are you looking for a rewarding career with a company that values your potential? Horizon Support Solutions is currently hiring Entry Level Customer Service Representatives in Dallas, Texas. We offer immediate hiring, comprehensive training, and a clear path for advancement. No prior experience is necessary; we are looking for motivated individuals ready to learn.
As a key member of our team, you will be the face of our brand, assisting customers with inquiries, resolving issues efficiently, and ensuring a positive customer experience. We provide all the tools you need to succeed, including paid training and a supportive team environment.
Why Join Us?
- Immediate Start Available
- Competitive Pay & Performance Bonuses
- Full Benefits Package (Medical, Dental, Vision)
- Career Growth Opportunities
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat in a professional and courteous manner.
- Accurately input and update customer information into our database management systems.
- Resolve customer complaints and issues with patience and efficiency, escalating complex problems when necessary.
- Assist customers with product information, order status, and billing inquiries.
- Maintain a high level of product and service knowledge to provide accurate support.
- Collaborate with team leads to improve service processes and customer satisfaction scores.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy and typing skills (30+ WPM).
- Strong verbal and written communication skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Reliable internet connection and home office setup (if remote).
- Willingness to learn new software and processes quickly.