Job Description
Ready to launch your career in Cleveland? Cleveland Innovations Group is seeking motivated Entry-Level Customer Service Representatives for immediate hire! Join our dynamic team and gain hands-on experience in client relations while making a tangible impact in our growing tech solutions firm. We provide comprehensive training, flexible scheduling options, and a clear path for advancement. Perfect for recent graduates or career changers looking to enter the thriving Cleveland job market.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues using our proprietary CRM system
- Document all interactions and maintain accurate client records
- Collaborate with technical teams to escalate complex problems
- Meet daily performance metrics for response time and resolution
- Participate in ongoing product knowledge training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or call center experience
- Proficiency with Microsoft Office Suite (Outlook, Word, Excel)
- Strong problem-solving and multitasking abilities
- Excellent verbal communication and active listening skills
- Ability to work flexible shifts including evenings/weekends
- Valid Ohio driver's license (for occasional client visits)
- Passion for technology and helping others