Job Description
Are you ready to kickstart your career in the Motor City? We are currently seeking motivated, energetic individuals to join our team as Entry-Level Customer Service Representatives. This is a fantastic opportunity for anyone looking to break into the corporate world with no experience required. We pride ourselves on a supportive environment where your growth is our priority.
At Metro Detroit Solutions, we believe in hiring for attitude and training for skill. Whether you are a recent graduate or looking for a career change, we provide comprehensive training to help you succeed. Join a diverse team that values hard work, integrity, and community engagement.
Responsibilities
- Resolve Customer Inquiries: Handle incoming calls and emails from clients with patience and professionalism, providing accurate solutions to their questions.
- Process Information: Accurately enter and update customer data into our CRM systems to maintain our high standards of service.
- Problem Solving: Identify customer needs and escalate complex issues to senior management when necessary, ensuring a seamless experience.
- Team Collaboration: Work closely with other departments to ensure consistent service delivery across all channels.
- Follow-up: Conduct follow-up communications to ensure customer satisfaction and resolve any outstanding concerns.
Qualifications
- Education: High School Diploma or GED equivalent.
- Experience: No prior experience required. We are looking for candidates eager to learn and grow.
- Skills: Basic computer proficiency and familiarity with navigating web browsers.
- Communication: Strong verbal and written communication skills with a friendly demeanor.
- Reliability: Ability to work full-time hours, including weekends and holidays as needed.