Job Description
Welcome to Horizon Workforce Solutions, where we believe in talent, not just experience. We are seeking a dedicated Entry-Level Customer Service Representative to join our growing team in San Diego, CA.
We offer a unique Daily Pay program, allowing you to access your earnings on the same day you work. This is a fantastic opportunity for anyone looking to start a career in customer support with no prior experience required.
Why Join Us?
- Daily Pay Options: Get paid when you need it, not just once a month.
- Zero Experience Needed: Comprehensive training provided on-site.
- Modern Environment: Work in a collaborative, tech-forward San Diego office.
Job Overview
As a Customer Service Representative, you will be the face of our company, ensuring our clients receive top-tier support. You will handle a high volume of inbound calls, emails, and chats, resolving issues efficiently while maintaining a positive customer experience.
Responsibilities
- Answer incoming customer inquiries via phone and email in a professional and timely manner.
- Resolve customer complaints and issues with patience and empathy.
- Process orders, returns, and exchanges accurately.
- Document customer interactions and feedback in our CRM system.
- Collaborate with the team to improve service processes.
- Assist in training new hires when required.
Qualifications
- High school diploma or equivalent (GED) required.
- Strong communication and interpersonal skills.
- Basic computer proficiency and typing skills.
- Reliable transportation to our San Diego location.
- Ability to work flexible hours, including weekends.
- Enthusiastic attitude and willingness to learn.