Job Description
Are you looking for a career that offers immediate growth, stability, and the unique benefit of Daily Pay? Join the dynamic team at Horizon Group Solutions in Austin, TX, where we prioritize our employees' financial well-being and professional development.
We are currently seeking energetic and motivated Entry Level Customer Service Representatives to join our fast-paced environment. Whether you are starting your career or looking to switch industries, we provide comprehensive training and a supportive culture that helps you succeed. With opportunities for advancement and a culture that values every team member, this is the perfect place to build your future.
Why Choose Us?
- Start Tomorrow: Immediate onboarding and training.
- Daily Pay Options: Get paid faster with our daily pay feature.
- No Experience Required: We train you from scratch.
- Competitive Pay: Earn $18.00 - $22.00 per hour.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction scores.
- Document all customer interactions and account updates accurately in our CRM system.
- Collaborate with team leads and cross-functional departments to resolve complex problems.
- Identify upsell and cross-sell opportunities within established guidelines.
- Adhere to all company policies, procedures, and compliance standards.
- Participate in daily team meetings and training sessions to enhance product knowledge.
Qualifications
- High School Diploma or GED is required.
- Basic computer proficiency and ability to learn new software quickly.
- Strong verbal communication skills with a friendly and professional demeanor.
- Ability to multitask in a fast-paced, high-volume environment.
- Reliable internet connection and a quiet workspace (if remote hybrid).
- Willingness to learn and adapt to new processes.