Job Description
Are you looking to launch a career in a dynamic, fast-paced environment?
Charlotte Tech Connect is currently seeking enthusiastic, driven individuals for our Entry Level Customer Service team in the heart of Charlotte, NC. We offer a unique opportunity for recent graduates or career changers to join a Fortune 500 company without prior experience required. We believe in investing in our people through comprehensive paid training and clear pathways for advancement.
Why Join Us?
- Competitive hourly pay with performance-based bonuses.
- Full medical, dental, and vision benefits from day one.
- Generous paid time off and holiday package.
- Free access to professional development workshops.
Don't let a lack of experience hold you back. We provide the tools, the training, and the support you need to succeed.
Responsibilities
- Respond to incoming customer inquiries via phone and email in a professional, timely manner.
- Assist customers in troubleshooting basic technical issues and resolving product concerns.
- Maintain accurate and detailed records of all customer interactions within the CRM database.
- Collaborate with the team to identify common customer pain points and suggest improvements.
- Participate in daily training sessions to master product knowledge and service protocols.
- Uphold the company's brand standards and values in every customer interaction.
- Process transactions and handle billing inquiries with precision and care.
Qualifications
- High school diploma or equivalent is required.
- Strong verbal communication skills and a friendly, approachable demeanor.
- Basic computer proficiency and typing speed of 40+ WPM.
- Able to work flexible shifts, including weekends and holidays.
- High level of organization and attention to detail.
- A strong desire to learn and grow within a corporate environment.