Job Description
Welcome to Horizon Tech Solutions, where your career journey begins. We are currently seeking motivated individuals to join our team as Entry-Level Customer Service Representatives in the heart of Charlotte, NC.
We believe in nurturing talent. That’s why we offer comprehensive on-the-job training and mentorship programs designed to help you succeed, regardless of your background. Join a diverse and inclusive workplace where your growth is our priority.
Why Join Us?
- Zero Experience Required: We train you from the ground up.
- Competitive Pay: Earn a solid starting salary with opportunities for rapid advancement.
- Modern Environment: Work in a state-of-the-art facility with a supportive team culture.
Responsibilities
- Greet and assist customers via phone, email, and chat with a professional and friendly attitude.
- Resolve customer inquiries and complaints efficiently to ensure high satisfaction.
- Document customer interactions accurately in our CRM system.
- Collaborate with team members to improve service processes and share best practices.
- Stay updated on product knowledge through ongoing training sessions.
- Identify opportunities to upsell products and services where appropriate.
Qualifications
- High School Diploma or GED equivalent required.
- Basic computer literacy and typing skills (40+ WPM).
- Strong verbal and written communication abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Reliable internet connection and a dedicated workspace (if working remotely during training).
- Willingness to learn and adapt to new technologies.