Job Description
Join our dynamic team in Oakland, Ohio and kickstart your career tomorrow! We're urgently seeking motivated Entry-Level Customer Service Representatives to deliver exceptional client experiences. This full-time role offers comprehensive training, growth opportunities, and a supportive environment where your contributions matter. If you're passionate about problem-solving and eager to develop professional skills, apply now and start your journey with us immediately!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction standards
- Update and maintain accurate customer records in our CRM system
- Collaborate with team members to improve service processes
- Document interactions and report trends to the service manager
- Meet daily performance metrics including response times and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college coursework a plus)
- 0-2 years of customer service or related experience
- Strong verbal and written communication skills
- Proficiency with basic computer applications and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable transportation to our Oakland office
- Flexibility to work occasional evenings if required