Job Description
Join Coastal Solutions Group as an Entry-Level Customer Service Representative in Virginia Beach! We're seeking motivated individuals to start their careers with weekly pay and comprehensive training. Enjoy a supportive team environment, competitive benefits, and opportunities for advancement. Perfect for recent graduates or career changers looking to grow in a dynamic setting.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns efficiently
- Document interactions in CRM systems with accuracy
- Collaborate with support teams to resolve complex cases
- Meet daily performance metrics for response times
- Participate in ongoing product knowledge training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with MS Office Suite
- Strong written and verbal communication skills
- Ability to work in a fast-paced environment
- Customer service experience preferred but not required
- Valid authorization to work in the US
- Positive attitude and problem-solving mindset
- Flexibility to work occasional weekends