Job Description
Join our dynamic team at Louisville Business Solutions as an Entry-Level Customer Service Representative! We're hiring immediately for motivated individuals eager to launch their careers in a supportive environment. Enjoy competitive pay, comprehensive training, and opportunities for growth within a thriving Louisville-based company. No prior experience required—just your enthusiasm and dedication to delivering exceptional customer experiences. Apply now and start your career journey today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently and escalate complex cases appropriately
- Document all interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge and skills
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new software
- Positive attitude and commitment to customer satisfaction
- Reliable transportation to our downtown Louisville location
- Availability to work flexible shifts including evenings and weekends