Job Description
Launch your career with Urban Growth Solutions Inc.! We're seeking enthusiastic Entry-Level Customer Service Representatives to join our dynamic team in San Antonio. No prior experience is required – we provide comprehensive training to help you succeed. As a key member of our client support team, you'll deliver exceptional service, resolve inquiries, and contribute to our mission of exceeding customer expectations. Enjoy competitive pay, benefits, and a supportive environment designed for growth.
Why Join Us?
- Full-time schedule with consistent hours
- Comprehensive paid training program
- Health, dental, and vision insurance options
- Career advancement opportunities
- Collaborative team culture
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve issues efficiently while maintaining professionalism
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for response time and resolution
- Participate in ongoing training to enhance skills
- Identify trends and escalate complex issues appropriately
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (typing, email, navigation)
- Positive attitude and willingness to learn
- Reliable attendance and punctuality
- Ability to pass background check