Job Description
Join TechNova Solutions as an Entry-Level Customer Service Representative and launch your career in tech without prior experience! We're urgently hiring motivated individuals in San Jose to provide exceptional support to our growing client base. Enjoy comprehensive training, competitive benefits, and a dynamic work environment where your growth is prioritized. No experience required – just bring your positive attitude and eagerness to learn!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues with step-by-step guidance
- Document cases accurately in CRM systems
- Collaborate with senior team members for complex escalations
- Meet daily performance and quality targets
- Participate in continuous training sessions
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – entry-level welcome!
- Strong communication skills in English
- Basic computer proficiency and typing ability
- Ability to work in a fast-paced environment
- Customer-focused mindset and empathy
- Reliable transportation to San Jose office
- Passion for technology and learning new systems