Job Description
Join Austin Tech Solutions' award-winning support team! We're urgently hiring motivated individuals with no prior experience for our customer service roles. Enjoy comprehensive paid training, flexible scheduling, and career growth opportunities in Austin's thriving tech hub. If you're passionate about helping others and eager to build a professional foundation, this is your golden opportunity!
Responsibilities
- Delocate customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues using our knowledge base and ticketing system
- Document interactions accurately in CRM software
- Collaborate with senior team members to escalate complex cases
- Meet performance metrics for response time and resolution rate
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- No experience required – we provide full paid training
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to learn new software quickly
- Reliable internet connection for remote work components
- Positive attitude and willingness to learn in fast-paced environment
- Must be authorized to work in the United States