Job Description
Join our dynamic team at Tampa Bay Solutions Group as an Entry-Level Customer Service Representative! We're seeking motivated individuals to deliver exceptional client experiences while enjoying the stability of weekly paychecks. This role offers rapid career advancement opportunities in a supportive, fast-paced environment.
Our comprehensive training program ensures you'll develop valuable skills in communication, problem-solving, and CRM software. Perfect for recent graduates or career changers looking to build a professional foundation in Tampa's thriving business district.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, resolve billing issues, and troubleshoot technical problems
- Maintain detailed customer records in Salesforce and other CRM systems
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet weekly performance targets for response time and resolution rates
- Identify upsell opportunities to enhance customer satisfaction
- Participate in daily team huddles and ongoing training sessions
Qualifications
- High school diploma or equivalent (college graduates encouraged to apply)
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office Suite and basic computer navigation
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including weekends if required
- Previous customer service experience preferred but not required
- Must pass background check and drug screening
- Valid Florida driver's license if field visits are needed