Job Description
Launch your career with InnovateTech Solutions Inc., a leader in tech support services! We're seeking passionate Entry Level Customer Service Representatives to join our dynamic team in San Jose, CA. This part-time role offers flexible scheduling, hands-on training, and a pathway to full-time growth. If you're a tech-savvy communicator ready to deliver exceptional customer experiences, apply today!
What We Offer:
• Competitive hourly pay ($18-$22)
• Paid training and mentorship
• Flexible part-time hours (20-30 hrs/week)
• Collaborative, fast-paced environment
• Opportunity for advancement
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Troubleshoot technical issues using established knowledge bases
- Process orders, returns, and service requests accurately
- Document customer interactions and update CRM systems
- Collaborate with technical teams to resolve complex issues
- Identify trends in customer feedback to improve service quality
- Adhere to company policies and data security protocols
Qualifications
- High school diploma or equivalent (college coursework preferred)
- Basic computer literacy and internet navigation skills
- Strong verbal communication and active listening abilities
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- No prior experience required—training provided
- Must be authorized to work in the US