Job Description
Join our dynamic team as an Entry Level Customer Service Representative! No experience needed – we provide comprehensive training to kickstart your career. This immediate hire opportunity in Boston, MA offers a supportive environment with growth potential. Enjoy competitive pay, benefits, and a chance to develop essential professional skills while assisting clients across various industries.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve basic service issues using established protocols
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for call handling and resolution
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Strong communication skills and positive attitude
- Basic computer proficiency with ability to learn new systems
- Reliable internet connection for remote work components
- Ability to work flexible shifts including evenings/weekends
- Passion for helping others and problem-solving