Job Description
Ready to launch your career? Innovate Virginia Group is seeking passionate individuals for our Entry-Level Customer Service Representative role in Richmond. No prior experience required—we provide comprehensive training! Join our award-winning team where your growth matters. Enjoy competitive pay, benefits, and a supportive environment designed to help you thrive. Apply today and take the first step toward a fulfilling career in customer service!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer concerns efficiently using our CRM system and internal resources
- Document interactions accurately and maintain detailed customer records
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge and communication skills
- Meet performance metrics including call resolution time and customer satisfaction scores
- Identify opportunities to upsell products and services when appropriate
Qualifications
- High school diploma or equivalent; college degree preferred but not required
- No prior experience necessary—full training provided
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications and technology
- Positive attitude and eagerness to learn new skills
- Ability to work flexible hours including evenings and weekends