Job Description
Join our dynamic team as an Entry-Level Customer Service Representative in the heart of New York City! No prior experience required – we provide comprehensive training to launch your career. Enjoy weekly paychecks while working in a supportive environment with growth opportunities. Perfect for recent graduates or career changers looking to start in professional services.
We offer competitive compensation, flexible scheduling options, and a comprehensive benefits package including health insurance and retirement plans. Our collaborative culture values teamwork and recognizes achievements, making every workday rewarding.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Process orders, resolve billing issues, and troubleshoot account problems
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with team members to ensure seamless customer experiences
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training to enhance product knowledge
- Meet performance metrics including response time and resolution rates
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent communication skills with clear articulation
- Basic computer proficiency and typing ability (30+ WPM)
- Strong problem-solving and critical thinking abilities
- Ability to work flexible shifts including evenings/weekends
- Customer service mindset with patience and empathy
- No prior experience required – training provided
- Must pass background check and drug screening