Job Description
Join our award-winning team as an Entry-Level Customer Service Representative! No prior experience is needed—we provide comprehensive paid training to launch your career in customer support. This full-time position offers competitive pay, comprehensive benefits, and growth opportunities within our Oakland-based nonprofit serving diverse communities. If you're passionate about helping others and eager to develop professional skills, we want to meet you!
What We Offer:
- 40-hour work week with flexible scheduling options
- Health, dental, and vision insurance starting day one
- 401(k) with 5% company match
- Paid time off and 10 paid holidays
- Tuition reimbursement program
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve basic billing and account issues using our proprietary CRM system
- Document all interactions accurately in our customer database
- Collaborate with senior team members to resolve complex escalations
- Participate in weekly training sessions to enhance product knowledge
- Meet weekly performance metrics for call quality and resolution times
- Contribute to team goals for customer satisfaction scores
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent verbal and written communication skills
- Proficiency with basic computer applications (email, MS Office)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and critical thinking abilities
- Commitment to providing exceptional customer experiences
- Reliable transportation to our downtown Oakland office
- Must pass background check and drug screening