Job Description
Join our dynamic team in Tucson as an Entry Level Customer Service Representative! This part-time position (20-25 hours/week) offers flexible scheduling and comprehensive training to launch your career in customer support. We're seeking motivated individuals who thrive in fast-paced environments and are passionate about delivering exceptional experiences.
Our company values professional growth and offers clear advancement paths for high performers. Enjoy a supportive atmosphere with modern amenities and a collaborative team culture. Perfect for students, recent graduates, or career changers seeking work-life balance.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests using our CRM system
- Document interactions accurately in customer databases
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for response time and resolution
- Participate in ongoing product knowledge training
- Maintain a positive brand image in all customer interactions
Qualifications
- High school diploma or equivalent (current students welcome)
- Basic computer proficiency with typing skills (35+ WPM)
- Strong verbal communication abilities
- Ability to work flexible shifts including weekends
- Customer service or retail experience preferred but not required
- Must pass background check and drug screening
- Reliable transportation to our Tucson office
- Availability to work 20-25 hours weekly