Job Description
Join Fresno's fastest-growing startup as an Entry-Level Customer Service Representative! No experience required – we provide comprehensive training to launch your career in our dynamic support team. Enjoy competitive pay, flexible scheduling, and a collaborative environment where your growth is prioritized. Perfect for recent graduates or career changers looking to build professional skills in customer relations and problem-solving.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using our proprietary CRM system
- Document interactions and maintain accurate customer records
- Collaborate with team members to improve service processes
- Meet performance metrics for response time and resolution rates
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency with willingness to learn new software
- Positive attitude and commitment to customer satisfaction
- Ability to work 40 hours/week with flexible scheduling options