Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and launch your career in Washington DC's thriving business district! No prior experience required – we provide comprehensive paid training to develop your skills in client communication, problem-solving, and digital tools. Enjoy competitive benefits, growth opportunities, and a supportive environment where your potential shines. Capital Connect Services is committed to nurturing talent and fostering professional development for motivated individuals.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues and product concerns using internal systems
- Document interactions accurately in CRM databases
- Collaborate with team members to improve service quality
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training sessions to enhance product knowledge
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal and written communication skills
- Basic computer proficiency (Microsoft Office Suite)
- Ability to work in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- No experience necessary – we train all new hires
- Must be authorized to work in the United States
- Reliable transportation to downtown DC office