Job Description
Launch your career with Texas Innovations Group! We're seeking motivated individuals with no prior experience to join our dynamic customer service team. Enjoy comprehensive paid training, career advancement opportunities, and a supportive team environment. Perfect for recent graduates or career changers looking to build foundational skills in a fast-paced tech hub.
Our Austin-based company offers competitive benefits including health insurance, paid time off, and professional development stipends. Join us in delivering exceptional customer experiences while growing your professional network in one of America's most vibrant cities.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests using our CRM system
- Collaborate with team members to resolve complex customer issues
- Maintain accurate customer records in our database
- Participate in ongoing training programs to enhance product knowledge
- Meet performance metrics for response time and customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (no college degree required)
- Strong communication skills and clear speaking voice
- Basic computer proficiency with willingness to learn new software
- Ability to multitask in a fast-paced environment
- Positive attitude and dedication to customer satisfaction
- Reliable transportation to our downtown Austin location
- Must be available for flexible scheduling including weekends
- No prior experience necessary – we provide comprehensive training!