Job Description
Launch your career in customer service with Tampa Bay Solutions! We're seeking motivated individuals with no prior experience to join our dynamic team. As an entry-level Customer Service Representative, you'll be the face of our company, providing exceptional support to clients while gaining valuable skills in communication, problem-solving, and digital tools. Our comprehensive training program ensures you're set up for success from day one. Enjoy a supportive work environment with growth opportunities and competitive benefits.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve basic technical issues using knowledge base resources
- Process orders and maintain accurate client records
- Collaborate with team members to resolve escalated concerns
- Meet daily performance metrics for response times
- Participate in ongoing training sessions
- Contribute to team improvement initiatives
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable transportation to our downtown Tampa office
- Availability to work flexible shifts including weekends