Job Description
Launch your career with Tampa Bay Solutions! We're seeking motivated individuals for our entry-level customer service team. Enjoy weekly pay, comprehensive training, and a supportive environment in the heart of Tampa. No experience necessary – we provide all the tools you need to succeed.
Responsibilities
- Handle inbound customer inquiries via phone and email
- Resolve billing and account issues with empathy
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics for call quality and resolution
- Participate in ongoing product knowledge training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- Basic computer proficiency with MS Office
- Reliable internet connection for remote work options
- Positive attitude and team-player mentality
- Willingness to work flexible hours including weekends
- Background check required upon hiring