Job Description
Launch your career with an industry leader! Frontier Communications is seeking motivated Entry-Level Customer Service Representatives to join our dynamic team in Colorado Springs. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your success is our priority.
As a Customer Service Representative, you'll be the friendly voice connecting customers with solutions. Our onboarding program ensures you develop essential skills in communication, problem-solving, and product knowledge. Perfect for recent graduates or career changers looking to build a foundation in telecommunications.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Process orders, schedule installations, and update customer records
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for call quality and resolution time
- Document all interactions accurately in CRM systems
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (degree preferred)
- No prior experience required – open to all backgrounds
- Strong verbal communication and active listening skills
- Proficiency with basic computer applications and multitasking
- Positive attitude and willingness to learn new technologies
- Ability to work in a fast-paced, team-oriented environment
- Flexibility to work occasional evenings or weekends as needed