Job Description
Join our dynamic team at Oklahoma City Solutions Inc. as an Entry Level Customer Service Representative! We're seeking motivated individuals to deliver exceptional customer experiences while launching their careers in a supportive environment. This full-time position offers comprehensive training, competitive benefits, and growth opportunities within our expanding organization.
Located in the heart of Oklahoma City's thriving business district, our company culture values innovation, collaboration, and professional development. If you're passionate about helping others and eager to build a foundation in customer service, we encourage you to apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer issues efficiently by researching information and coordinating with internal teams
- Document all interactions accurately in our CRM system
- Collaborate with colleagues to improve service processes
- Meet daily performance metrics including call handling time and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to a positive team environment through active communication
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 0-2 years of customer service experience or related field
- Strong verbal and written communication skills
- Proficient in Microsoft Office Suite and basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude with a customer-first mindset
- Reliable transportation to our Oklahoma City office
- Passion for continuous learning and self-improvement