Job Description
Join our dynamic team as an Entry Level Customer Service Representative! No experience needed – we provide comprehensive training to kickstart your career in Detroit's thriving tech sector. This urgent hiring opportunity offers competitive pay, growth potential, and the chance to develop valuable skills in a supportive environment.
What We Offer:
- Competitive hourly wage + performance bonuses
- Paid training program (4 weeks)
- Health benefits & retirement plans
- Clear career advancement path
- Modern downtown workspace
Responsibilities
- Handle inbound/outbound customer calls and emails
- Resolve inquiries using CRM tools and knowledge base
- Document interactions accurately in company systems
- Collaborate with team members on complex cases
- Meet performance metrics (call quality, resolution time)
- Participate in ongoing skill development sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary
- Strong verbal/written communication skills
- Basic computer proficiency (MS Office, typing)
- Problem-solving mindset and attention to detail
- Ability to work flexible shifts (including weekends)
- Positive attitude and team player mentality
- Must pass background check