Job Description
Join our award-winning team at Pacific Coast Solutions! We're seeking motivated Entry-Level Customer Service Representatives to deliver exceptional experiences to our clients in Long Beach. No experience required – we provide comprehensive training and career growth opportunities.
As the first point of contact for our customers, you'll become the face of our brand while developing valuable professional skills. Enjoy competitive pay, health benefits, and a supportive work environment focused on your success.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex cases
- Meet performance metrics for call resolution and customer satisfaction
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – we train from the ground up
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficient with basic computer applications
- Ability to work flexible shifts including weekends
- Positive attitude and team-oriented mindset
- Must pass background check and drug screening