Job Description
Launch your career with Detroit Innovations Group! We're seeking passionate Entry-Level Customer Service Representatives to join our growing team. No prior experience required – we provide comprehensive training to help you succeed in this dynamic role. You'll be the friendly voice connecting our customers with solutions while building valuable professional skills. Join a company that invests in talent and offers clear growth pathways into leadership positions.
What We Offer:
- Competitive hourly wage with performance bonuses
- Paid 4-week training program
- Health/dental/vision insurance (90-day waiting period)
- Tuition reimbursement for professional development
- Flexible scheduling with weekend options
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues efficiently
- Document interactions in CRM system with precision
- Collaborate with support teams on complex cases
- Meet quality assurance metrics (90% CSAT target)
- Participate in weekly skill-building workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- No experience necessary – training provided
- Strong verbal communication skills
- Basic computer proficiency (MS Office, browsers)
- Ability to multitask in fast-paced environment
- Problem-solving mindset with attention to detail
- Availability for evening/weekend shifts (10-15%)
- Valid Michigan driver's license (for occasional off-site duties)