Job Description
Join our dynamic team at Tampa Bay Solutions and launch your career in customer service! We're hiring motivated individuals for immediate full-time roles with no prior experience required. Enjoy competitive pay, comprehensive training, and a supportive work environment in the heart of Tampa.
As a key member of our client success team, you'll handle inquiries, resolve issues, and build lasting customer relationships. We offer growth opportunities, health benefits, and a collaborative culture that values your development.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, product, and service issues efficiently using CRM tools
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with technical teams to resolve complex customer escalations
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college graduates encouraged
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic proficiency with Microsoft Office Suite
- Customer service mindset with problem-solving aptitude
- Reliable transportation to our downtown Tampa office