Job Description
Join our dynamic team at Raleigh Customer Care Solutions as an Entry-Level Customer Service Representative! We're hiring immediately for motivated individuals ready to launch their careers. No prior experience required—comprehensive training provided. Enjoy competitive pay, benefits, and growth opportunities in Raleigh's thriving tech hub.
What We Offer:
- Immediate start date
- 401(k) with company match
- Health/dental/vision insurance
- Paid time off
- Career advancement pathways
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and service issues efficiently
- Document interactions in CRM system
- Collaborate with team to improve service quality
- Meet performance metrics for response times
- Upsell products when appropriate
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication skills
- Basic computer proficiency
- Problem-solving aptitude
- Ability to work flexible shifts
- Positive, customer-focused attitude
- Quick learning capability