Job Description
Join our dynamic team at Detroit Innovate Group as an Entry Level Customer Service Representative! We're urgently seeking motivated individuals with no prior experience to launch their careers in Detroit's thriving business district. Enjoy comprehensive training, competitive benefits, and growth opportunities in a supportive environment. Help us deliver exceptional service while building foundational skills for long-term success.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve billing and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for call handling and resolution rates
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (recent graduates welcome)
- Excellent communication and interpersonal skills
- Basic computer proficiency with MS Office
- Ability to multitask in a fast-paced environment
- Strong problem-solving aptitude
- Positive attitude and willingness to learn
- Reliable attendance and punctuality
- No prior experience required