Job Description
Are you looking to kickstart your career in a dynamic environment?
Houston Support Hub is currently seeking motivated Entry Level Customer Service Representatives to join our growing team. We are looking for individuals who are eager to learn, reliable, and ready to make a positive impact. No prior experience is required—we provide comprehensive training to help you succeed!
As a vital part of our team, you will be the first point of contact for our clients, ensuring they receive top-notch support while you develop essential professional skills.
Responsibilities
- Handle Inquiries: Respond to customer questions via phone, email, and chat with a professional and friendly demeanor.
- Problem Solving: Assist customers with product information, order tracking, and account management to ensure satisfaction.
- Conflict Resolution: Address and resolve customer complaints or issues efficiently and effectively.
- Data Entry: Maintain accurate and up-to-date records of customer interactions and transactions in our CRM system.
- Team Collaboration: Work closely with team leads and colleagues to meet daily and monthly performance targets.
- Training: Participate in ongoing training sessions to enhance product knowledge and soft skills.
- Feedback Loop: Communicate customer feedback to management to help improve our services and products.
Qualifications
- Education: High school diploma or GED required.
- Communication: Strong verbal and written communication skills with the ability to speak clearly.
- Computer Skills: Basic computer proficiency; familiarity with Microsoft Office Suite is a plus.
- Reliability: Ability to work consistently and arrive on time for scheduled shifts.
- Attitude: A positive, customer-first attitude and a willingness to learn new processes.
- Work Environment: Must have a reliable internet connection and a quiet workspace if applicable.