Job Description
Launch your career with zero experience! CareerStart Academy offers comprehensive paid training for motivated individuals seeking to enter the customer service field. Join our Phoenix team and gain industry-recognized certifications while earning competitive pay. We provide all tools, resources, and mentorship needed to thrive in a dynamic work environment. Enjoy flexible scheduling, advancement opportunities, and a supportive culture that values growth.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Process orders, returns, and account modifications
- Document interactions in CRM systems with precision
- Collaborate with team members to resolve complex issues
- Meet performance metrics including response time and satisfaction scores
- Continuously develop product knowledge through training modules
- Identify opportunities to improve customer experience
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent (GED)
- Strong communication and problem-solving abilities
- Basic computer literacy and typing skills
- Positive attitude and willingness to learn
- Reliable attendance and punctuality
- Ability to work in fast-paced environments
- Valid US work authorization