Job Description
Start Your Career in Dallas with No Experience Required
Horizon Digital Solutions is looking for ambitious, motivated individuals to join our growing team as Entry Level Customer Service Representatives. We pride ourselves on fostering a culture of growth and learning, providing comprehensive on-the-job training for all new hires. If you are a natural problem solver with a positive attitude, this is the perfect opportunity to launch your professional career in a dynamic corporate environment.
As a member of our team, you will play a vital role in ensuring our clients receive top-tier support. We offer a competitive benefits package, including health insurance, paid time off, and a clear pathway for internal advancement. Don't let a lack of experience hold you back—come learn from the best in the industry.
Responsibilities
- Manage Customer Inquiries: Respond to incoming calls, emails, and chat messages with a professional and friendly demeanor.
- Resolve Issues: Diagnose customer problems and provide accurate, effective solutions to ensure satisfaction.
- Process Transactions: Accurately handle order processing, returns, and account updates using our CRM software.
- Maintain Records: Document all customer interactions and feedback within our internal database systems.
- Collaborate with Teams: Work closely with management and sales teams to address high-priority issues and improve service standards.
- Upsell & Cross-Sell: Identify opportunities to introduce customers to additional products or services that meet their needs.
Qualifications
- Education: High School Diploma or GED is required.
- Communication Skills: Excellent verbal and written communication skills in English.
- Attitude: A proactive, 'can-do' attitude with a strong desire to learn and grow.
- Technical Proficiency: Basic computer skills and familiarity with navigating web browsers and software applications.
- Reliability: Ability to work full-time hours (Monday-Friday) and adhere to a consistent schedule.
- Location: Must reside in or be willing to commute to Dallas, TX.