Job Description
Ready to launch your career? Global Solutions Inc. is seeking passionate individuals for Entry-Level Customer Service Representative positions in Columbus, Ohio. No experience required – we provide comprehensive training! Join our dynamic team and enjoy full-time hours with competitive pay and benefits. Hiring now with immediate start opportunities – you could start tomorrow!
As a cornerstone of our client success team, you'll be the first point of contact for valued customers. We invest in your growth with ongoing development programs and clear career pathways. Enjoy a supportive environment where your contributions matter, with perks like health benefits, paid time off, and performance bonuses.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve product/service issues using CRM tools and knowledge base resources
- Document interactions accurately in customer relationship management systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed quality and efficiency metrics (e.g., CSAT, AHT)
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- No experience required – open to career changers and recent graduates
- High school diploma or equivalent (college preferred)
- Exceptional verbal/written communication skills
- Proficiency with Windows OS and basic software (MS Office)
- Type 30+ WPM with strong attention to detail
- Ability to multitask in fast-paced environment
- Positive attitude and willingness to learn
- Authorized to work in the US