Job Description
Launch your career with Sunshine Solutions Group! We're seeking enthusiastic individuals for our entry-level Customer Service Representative position in Orlando, FL. No prior experience required – we provide comprehensive training and a supportive environment to help you thrive. Join our team of dedicated professionals and start building your future today!
Why Join Us?
- Competitive hourly wages + performance bonuses
- Full benefits package (health/dental/vision)
- Clear career advancement path
- Modern, collaborative workplace culture
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve basic product/service issues with clear communication
- Document customer interactions accurately in CRM system
- Collaborate with team members to resolve complex cases
- Meet monthly performance metrics for response time and satisfaction
- Participate in ongoing product knowledge training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- No experience necessary – we train the right candidates!
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications
- Positive attitude and willingness to learn
- Ability to work flexible hours including weekends
- Fluent in English (Spanish a plus)