Job Description
Are you ready to launch a rewarding career in customer service? Midwest Support Solutions is currently seeking enthusiastic individuals for our Entry-Level Customer Service Representative positions in Kansas City, MO.
We understand that you might be new to the industry. That’s why we invest in you! We offer comprehensive paid training and a supportive team environment designed to help you succeed from day one. Whether you are looking to start your professional journey or switch careers, this is the perfect opportunity to grow.
As a member of our team, you will be the face of our company, ensuring our clients receive top-notch service while learning valuable professional skills.
Responsibilities
- Communicate effectively with customers via phone, email, and chat to resolve inquiries and provide information.
- Process customer orders, returns, and account information accurately and efficiently.
- Identify and assess customers' needs to achieve maximum satisfaction.
- Collaborate with team members and supervisors to meet daily performance goals.
- Document customer interactions and transactions in our CRM system.
- Maintain a professional and positive demeanor during high-volume periods.
- Assist with general administrative duties as needed.
Qualifications
- No prior experience required. We provide on-the-job training!
- High school diploma or equivalent (GED) preferred.
- Strong interpersonal and communication skills.
- Basic computer literacy and typing skills (40+ WPM).
- Reliable transportation and a flexible schedule.
- A positive attitude and a genuine willingness to learn new processes.