Job Description
Join our dynamic team at Apex Solutions Group as an Entry-Level Customer Service Representative! We're seeking enthusiastic individuals with no prior experience to provide exceptional support to our growing client base. This flexible part-time role offers comprehensive training and opportunities for career advancement in a supportive environment. Perfect for students, career changers, or anyone looking to build professional skills in Raleigh's thriving business district.
What We Offer:
- Competitive hourly pay with performance-based incentives
- Flexible scheduling (20-30 hours/week)
- Free industry certification upon completion of training
- Health benefits for part-time employees
- Clear career progression path
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Process orders and resolve service issues efficiently
- Update and maintain customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Identify opportunities for process improvements
- Participate in ongoing training and development sessions
- Meet monthly performance metrics for customer satisfaction
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent (currently enrolled students welcome)
- Strong verbal and written communication skills
- Basic computer proficiency and typing ability
- Ability to work in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our downtown Raleigh office
- Must be available for evening/weekend shifts